Guarantee and repairs
Warranty & Repair
All of our products set a very high standard in quality and durability. However, even with our products a defect can not be entirely ruled out. We would like to stress, that the suggested proceeding is voluntary and not binding. The only intention is to speed up the process of answering your complaint and fulfilling the repair as quick and uncomplicated as possible. Due to this we kindly as you complying with the proceedings below in your own interest.
Step 1
Please send an email to info@simracing-store.com with the following information:
- Name, address and telephone number
- Customer number and/or invoice number
- Part number and product name
- Detailed description of the complaint
Step 2
We will record the warranty/repair into the system and email you a returns number. We kindly ask you to provide this number at all inquiries.
Step 3
Send the cleaned and well packed parts, indicating the returns number to the following address: KW automotive GmbH Returns number Aspachweg 14 D-74427 Fichtenberg
Step 4
After receipt of these parts, they will be repaired immediately and sent back to you. Please provide the returns number at all inquiries.
Warranty
We are only handling the warranty services for goods purchased directly from us.
The legally mandated period of the warranty is 24 months for all products, starting with the date of purchase. The warranty expires if the customer altered the product. By defective products which have been bred by improper use, the customer shall pays for amendment and shipping costs.
The customer needs to review the product directly. In case of any deficiencies the customer has to report them directly at the contact form or via mail to info@simracing-store.com within 10 days.